Returns and Withdrawals

The right of withdrawal is regulated by law if the customer-consumer (ie a natural person who buys the goods for purposes not related to his or her professional activity or does not make the purchase by indicating in the order form a VAT reference ) Has the right to withdraw from the purchase contract for any reason.

To exercise this right, the customer must send to LUDELL s.n.c. a notice within 14 days from the date of delivery of the goods. Such communication may be sent by:
– e-mail message to be sent to
– EXPRESS MAIL with a return receipt sent to:
LUDELL s.n.c. By Luca Dell’Innocenti & C. – Vietta dei Comparini, 63 – 55049 Viareggio (LU)

Please note: Can not exercise the right to withdraw customers who purchase with VAT

We will accept the return of any item, as long as it is intact and in the original packaging, refunding the full amount excluding the shipping charges that are left to the customer (as provided by the law on the matter).

According to the European Directive 2011/83, transposed into Italy by the Legislative Decree of December 3, 2013, the customer has the right to withdraw from the purchase contract for any reason without the need to provide explanations.

After expressing the intention to avail of the right of withdrawal, the product must be sent to LUDELL s.n.c. By Luca Dell’Innocenti & C. – Vietta dei Comparini, 63 – 55049 Viareggio (LU). After the product integrity has been verified, the refund will be refunded by credit card or Paypal account or by wire transfer within 14 days of acceptance of the return. Shipping costs will in any case be borne by the customer.

All products sold by LUDELL s.n.c. Through are covered by the manufacturer’s conventional warranty and 24-month warranty for defective compliance, pursuant to DL 24/02.

In order to benefit from warranty service, Customer will have to keep the tax receipt (or invoice) that will be received in the package, attached to the purchased product. The manufacturer’s conventional warranty is provided in the manner described in the documentation contained within the product packaging.

LUDELL s.n.c. Undertakes to protect the privacy of its customers, while respecting the personal information provided by customers themselves. The information is used exclusively to ensure that the order proceeds in the best way.

In compliance with the provisions of Legislative Decree no. 196 of June 30, 2003, we provide information on:

Purpose and treatment of your personal data
Scope of communication and dissemination of the same
The nature of the data in our possession
The holder of the treatment
The processing of data is carried out solely to fulfill the purposes set forth in the purchase and / or sale contract, the after sales service and the related fiscal and administrative obligations. Data will not be communicated or disseminated for any other reason except for those mentioned above. The provision of data is mandatory for the fulfillment of the contractual obligations as well as the related accounting and tax related. The proprietor informs that any non-communication or misrepresentation of one of the mandatory information is as follows:
The impossibility of the holder to ensure the fairness of the treatment of contractual terms for which he is performing
The possible failure to match the results of the treatment with the obligations imposed by tax, administrative and labor law