1.1. These General Terms and Conditions of Sale (hereinafter, General Terms and Conditions) concern the purchase of Products, made at a distance, by means of a telematic network, from the Site www.ludell.it (hereinafter the Site).

1.2. Site Owner is LUDELL s.n.c. Of Luca Dell’Innocenti & C. (hereinafter LUDELL) with registered office in Vietta dei Comparini n.63 55049 Viareggio (LU), VAT number IT01902330461.


2. Acceptance of the general conditions of sale

2.1. All Purchases of Products made through the Site (hereafter Purchase Contracts) by the users accessing it (hereinafter referred to as Clients) are governed by these General Conditions and by the Italian Consumption Code (D.lgs. Nr. 206/2005), Section II Distance Contracts (Articles 50-67) and Italian Electronic Commerce Rules (Legislative Decree 70/2003).

2.2. Upon conclusion of the Purchase Agreements, in accordance with the procedure, Customer agrees to and agrees to observe these General Conditions.

2.3. Customer is therefore required to read carefully before making any purchase operation, these General Terms and Conditions that LUDELL also makes available to him in order to allow him to play and store in compliance with the provisions of art. 12th, 3rd paragraph of Legislative Decree no. 70/2003.

2.4. LUDELL may modify, at any time and without notice, the content of the General Conditions. Each and every Purchase Agreement will be subject to the General Terms and Conditions published on the Site at the time of delivery of the Purchase Order by the Customer.


3. Products

3.1. Www.ludell.it (hereinafter “Site”) is a telematic site for the sale of items (hereinafter referred to as “Products”).

3.2. All Products offered are detailed on the Site, within their respective sections, distinct by Product Categories.

3.3. The visual representation of Products on the Site, where available, is indicative and normally corresponds to the photographic image of the Products themselves and is for the sole purpose of presenting them for sale without any guarantee or commitment by LUDELL about the exact Match the image depicted on the Site with the Real Product; And this, in particular with regard to its actual size and / or the chromatic aspects of the Products and / or the packaging.

3.4. If there is a difference between the image and the written product card, the description of the product card is always faithful.


4. Purchase procedure

4.1. The Customer may purchase the Products in the LUDELL electronic catalog, detailed on the Site within the respective sections per product category, as described in the relevant information sheets contained on the Site, subject to the technical access procedures shown here.

4.2. In order to purchase the Products, Customer will have to register on the Site by entering its details in accordance with the instructions provided by the registration program and must fill in and send to LUDELL the form in electronic form available on the site, following the instructions Reported there. Purchase orders must be exactly completed in each part. In the event that the Customer does not wish to register on the Site, he may in any case conclude the purchase procedure but will not be able to check the status of his orders and take advantage of discounts and promotions.

4.3. The Customer will have to place the selected Products in the “Cart” and, after choosing the courier and viewing and accepting the contribution for the delivery costs, may proceed to the purchase.

4.4. If the customer needs to modify the purchase order or modify some of the information contained therein, he will have to follow the appropriate modification procedure contained on the Site. In particular, the Customer will be able to modify the quantity of the Products you intend to purchase, adding Or by deleting one or more Products from the Shopping Cart.

4.5. Upon completion of this transaction, the Customer will display a screen containing the purchase order summary, including delivery costs, with a request for further confirmation of the purchase procedure.

4.6. After viewing the summary, the customer will have to proceed with payment via Bank Transfer or PayPal and send the order by clicking on the button.


5. Conclusion of the contract

5.1. The publication of the Products displayed on the Site constitutes an invitation addressed to the Customer to formulate a contractual purchase proposal. The order submitted by the Customer has value of contractual proposal and involves the full knowledge and full acceptance of these General Conditions.

5.2. Each Purchase Agreement between LUDELL and the Customer shall be deemed to have been concluded by LUDELL’s acceptance of the order to the Customer’s e-mail address. This confirmation message will indicate an “Order Number” to be used in any subsequent communication with LUDELL. The message will, in addition to compulsory information by law, reproduce all the data entered by the Customer who undertakes to verify its accuracy and to promptly notify any corrections. Possible aggravating errors in incorrectly reported data will be the sole responsibility of the Customer.

5.3. Each order can be viewed by the Customer on the Site, in its own personal area, if it is registered, or by contacting LUDELL Customer Service, immediately after sending the order itself

5.4. Occasionally there may be occasional unavailability of the Products offered, in this case, if the Products chosen by the Customer are not, in whole or in part available, the order will be sent with the available products after having sent the Customer notice on the products not available.

5.5. LUDELL has the right to accept, at its own discretion, the order sent by the Client, without the latter being able to make claims or rights of any kind, including compensation, in the event of non-acceptance of the order.

5.6. In particular, LUDELL reserves the right not to accept purchase orders and cancel orders that do not provide sufficient solvency guarantees, or when – even after comparison with the credit card management system – there are abnormalities in transactions and transactions Means of payment used by the Customer.

5.7. The Customer can check at any time the contents of the purchase contracts concluded by accessing their personal area of ​​the Site if they are registered or by contacting LUDELL Customer Service. These data will be available for a period of 12 months after delivery of the Products.


6. Product prices

All Product prices are clearly indicated on the Site and are inclusive of VAT. Delivery costs are properly evidenced at the time of order. The cost of each shipment may vary depending on the delivery and payment method, the destination and the total amount of the order.


7. Billing and Payment Modes

7.1. LUDELL issues invoices for the Products purchased, as the Products are delivered to the shipping courier, by email to the Customer. The information provided by the Customer shall be valid for the issue of the invoice. No change of data will be possible after the invoice is issued.

7.2. As detailed below, the payments with PayPal will be debited immediately when Customer inserts the order. At this stage LUDELL will also issue the order invoice.

7.3. Payment of Purchased Products is effected by:

7.3.1. Credit card, via PayPal in the following manner:
PayPal, a eBay group company, is a fast and secure payment system.
Once you have completed your order and chosen the PayPal method as a payment method, the buyer will be redirected to the PayPal Site where you can access your account by entering your personal email address and password.
After registration, payments via PayPal can be made without having to re-enter the data, even for subsequent purchases.
Choosing to pay with PayPal will be charged directly to your credit card (Visa, Visa Electron, Mastercard) or Prepaid (PostePay). PayPal protects buyer information as financial information is not passed.
Each transaction executed with this method will send a confirmation e-mail from PayPal.
If the order is canceled, the amount will be refunded to the customer’s PayPal account.

7.3.2. Bank transfer according to the following procedures:
Once the order has been completed and the Bank Transfer method is selected as a payment method, the buyer will receive an email with the data required to make the payment.
Received payment Ludell will proceed with the shipment of the purchased material, and the Customer will receive a confirmation email containing the tracking code of the courier.

8. Methods and costs of delivery

8.1. LUDELL undertakes to deliver the goods without undue delay and in any case not later than thirty days after the conclusion of the contract. The delivery of the Products will be done by courier, and the times will vary depending on the destination. The terms indicated at the time of purchase order are however indicative.

8.2. LUDELL will deliver to all countries indicated on the Site and delivery will take place without appointment.

8.3. No liability, in any way, may be charged by the Customer to LUDELL in the event of a delay in the delivery of the order or delivery of the Products covered by the Purchase Agreements.

8.4. The ordered Products will be sent to the Customer’s postal address. At delivery of the Products by LUDELL to the courier in charge, a customer will send an e-mail to confirm the shipment.

8.5. Deliveries will be made from Monday to Friday, in normal office hours, excluding national holidays according to the methods specified by the courier chosen by the Customer. Delivery is deemed to be completed at the time the Product is made available to Customer at the address specified in the order form. In the event of non-delivery by the addressee at the specified address, the courier will send a notice email and try a new delivery in the manner specified by them.
In the event of the impossibility of carrying out the new delivery for the absence of the recipient, Customer Service will attempt to contact the Customer to schedule a further delivery. In the event Customer Service fails to contact the Customer for the next 10 days or in case of further inability to deliver on behalf of the recipient, the Ordered Products will be returned to LUDELL.
After 30 (thirty) days from the date on which the products covered by the order were sent back to Ludell impossible for the execution of the delivery, the contract will be terminated and the purchase order canceled pursuant to art. 1456 c.c .. LUDELL will repay the amount paid by the Customer, less the costs of returning the Products and the costs of keeping them at the branch of the courier in charge of delivery.

8.6. The termination of the contract and the amount of the refund will be communicated by e-mail. The amount of the refund will be credited to the payment method used by the Customer for the purchase. If, before the expiration of the thirty days, the customer ask to resend the Products purchased, Ludell proceed to new delivery prior charge, in addition to the expenditure of the same, the cost of returning the products to Ludell and custodial fees.

8.7. At the time of delivery of the Products by the courier appointed by LUDELL, the Customer is required to check carefully:
(A) The packaging is not damaged or altered.
B) The number of deliveries corresponds to what is stated in the transport document.

8.8. Any damage to the packaging and the products or the mismatch in the number of parts / items or information must be immediately reported by the customer, who may contact Ludell through Customer Service by specifying the order for which you have experienced such inconveniences.

8.9. Cases of force majeure, unavailability of transposed means, as well as unforeseeable or unavoidable events that cause delays in deliveries or render the deliveries difficult or impossible, or cause a significant increase in the cost of delivery to LUDELL, will entitle it to fractionate, Postpone or cancel, in whole or in part, the expected delivery or settlement of the Purchase Agreement. In such cases, LUDELL will provide you with timely and appropriate disclosure of your determinations to the e-mail address indicated by the Customer and the latter will be entitled to the refund of the price already paid, excluding any further claim against you Ludell.


9. Discount Coupons – Promotions

9.1. Possible discounts or promotional codes may be entered when the customer orders are filled out. The system will update the total amount of the order net of the value of the voucher.

9.2. The discount voucher can be cumulated with other commercial initiatives only in cases where it is expressly indicated.


10. Right of withdrawal and its effects

10.1 The Customer has the right to withdraw from the contract, without giving reasons, within 14 days. (Withdrawal period).

10.2 The withdrawal period expires (i) after 14 days from the date on which the Customer or a third party, other than the carrier and designated by them, acquires the physical possession of the goods, or (ii) in the case of a multiple- Ordered in one order and delivered separately, from the day the Customer or a third party, other than the carrier and designated by them, acquires the physical possession of the last asset.

10.3. In order to exercise the right of withdrawal, Customer is required to inform LUDELL of his decision to withdraw from the contract through an explicit statement (eg letter sent by mail, fax or e-mail).

10.4. In order to comply with the term of withdrawal, it is sufficient that the Customer submits a notice concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

10.5. If the Customer withdraws from this Agreement, all payments made to LUDELL will be reimbursed, including delivery costs (except for the additional costs resulting from the choice of a delivery type other than the least expensive standard delivery standard offered ) Without undue delay and in any case not later than 14 days from the date LUDELL becomes aware of the decision to terminate this contract. Such refunds will be made using the same means of payment used by the Customer for the initial transaction, unless expressly agreed otherwise; In any case, the Customer will not be required to bear any costs as a result of such refund. Refunds may be suspended until receipt of the goods or until the consumer demonstrates that he or she has returned the goods if earlier.

10.6. The customer is required to return the goods or deliver them to LUDELL, at LUDELL s.n.c. By Luca Dell’Innocenti & C. (hereinafter LUDELL) with registered office in Vietta dei Comparini n.63 55049 Viareggio (LU), without undue delays and in any case within 14 days of the date on which it has announced its withdrawal from This contract. The term is respected if the Customer returns the goods before the expiration of the 14-day period. The direct costs of returning the goods will be borne by the Customer. The Customer is only responsible for the diminution of the value of the goods resulting from a manipulation of the goods other than the one required to establish the nature, characteristics and operation of the goods.

10.7. In any event, the Customer may not exercise the right of withdrawal in the case of sealed goods that are not liable for return for health reasons or are related to the protection of health and were opened after delivery.


11. Non-compliance of defective products and products

11.1. Products offered on the Site are in compliance with national and Community legislation. The images and colors of the Products published on the Site may differ from the actual ones due to the local settings of the systems and / or tools used for their display.

11.2. In the event of a defect in the compliance of the Products purchased with respect to the description published on the Site and in the event of a defective or defective Product, Customer is entitled to immediate repayment of the non conforming good, after submitting it via the form located in the Customer Service section of photographs Which highlight the Product’s damage or non-compliance.

11.3. LUDELL staff will follow up with the details of the redemption method that may, at Customer’s discretion, also be made via discount vouchers on next purchase over the value of the goods to be reimbursed, excluding any liability of LUDELL, for any purpose .

11.4. In any case, the provisions on the legal assurance of conformity of goods, as provided by the Italian Consumption Code (Legislative Decree 206/2005, Part IV, Art.102-135)


12. Processing of personal data

Customer Data is handled by LUDELL in accordance with the provisions of the current Personal Data Protection Act, as specified in the information in the special section dedicated to “Privacy Policy”.


13. Communications and complaints

All communications or any customer’s complaints against LUDELL regarding the Purchase Agreements must be communicated through the relevant tools within the Site.


14. Intellectual Property Rights

All trademarks (both registered and non-proprietary), as well as any and all work of the wording, badge or designation, image, photograph, written or graphic text and more generally any other intangible property protected by international laws and conventions Intellectual property and industrial property, reproduced on the Site, remain the exclusive property of LUDELL and / or its affiliates, without any access to the Site and / or the conclusion of the Purchase Agreements to the Customer. Any use, even partial, of the same, is prohibited without the prior written permission of LUDELL, for the exclusive purpose of which all its rights are reserved.


15. Applicable Law and Competent Bureau

15.1 These General Conditions and any and all contracts concluded with the Customer are governed by Italian law, subject to the application of Community and international treaties, when applicable, and national consumer protection legislation.

15.2 For any dispute concerning the interpretation, execution, validity or effectiveness of these General Terms and any contracts concluded with Customers shall exclusively be the Lucca Forum.